Paytm kyc application download

When you make a recharge, you get recharge details from your Operator within 30 seconds after a successful transaction. If you do not get an update/SMS on recharge then please get in touch with us at paytm.com/care.

All recharge requests are processed immediately on Paytm. Still, in a case when you do not receive a confirmation of recharge from your Operator then you can always reach out to us at paytm.com/care.

• Your mobile operator’s server was temporarily down.
• The entered amount was not accepted by your mobile operator as a valid recharge value.
• There was a temporary network issue and we were not able to connect your request to your mobile operator.

You can also reach out to us at paytm.com/care.

Operators decide the valid recharge denominations circle-wise and they keep changing it from time to time. Talk time and special recharge value are dependent entirely on the operator. Do not miss the drop-down menu "Tap on "Browse plans" to view indicative plans".

While we make our best efforts to share with you the valid recharge denominations for your operator/circle, if you are trying any particular recharge denomination for the first time, then we recommend you recheck the recharge denomination from your mobile operator 's website or call centre.

The talk time that you receive after doing a recharge on Paytm.com is defined by the mobile operator and we have no control over it. Different recharge values give different amounts of talk time. Sometimes, the recharge value that you enter could be a special recharge that might give you free SMS, free data usage or reduced call rate without giving you any talk time. It is recommended that for all such cases, you check directly with your mobile operators.

• Enter the mobile number.
• Select your current operator (if it's showing your previous operator).
• Enter recharge value.
• Enter your Paytm password (or create a password if visiting for the first time).
• Select your payment method (credit card, debit card, Internet banking).

• Sign Up
  • Why do I need to Sign Up to use Paytm?
  1. View your all your past orders and transactions on Paytm.
  2. Manage and edit your personal information like your billing and shipping address.
  3. Track and check the status of your orders.
  4. Cancel orders or items from a particular order.
  5. Download a detailed receipt of all your transactions or orders on Paytm.
  6. Add money to Paytm Cash which enables super fast recharges and order placements.
  7. Be a part of our contests and special deals, get free coupons and enjoy member benefits.
  1. Launch Paytm app
  2. Go to 'Wallet' section at the bottom of the page
  3. Click on 'Sign Up'
  4. Enter your mobile number, email address and a password
  5. Click on 'Sign Up'
  6. You will get an OTP on the mobile number you entered
  7. Once you enter the correct OTP and click on 'Submit', you're ready to use all services of Paytm
  1. Whenever you forget your login details like password, we send a verification detail to your registered mobile number /email address
  2. If someone else tries to transact through your account, we send a notification to your registered mobile number/ email address
  3. If you want to change your email address or mobile number, you will be sent notifications to the previous credentials: This is purely for your own security and if you do not have access to previous mobile number / email address, our Customer Support Team will be happy to help you paytm.com/care/ticket

  Of course you can. We like to keep things simple and the best part is you can avail of all of this under one roof with just a single account.

  1. Launch Paytm app
  2. Go to 'Account' section at the bottom of the page
  3. Click on 'forgot password' on login page
  4. Enter your registered email address or mobile number and click on 'proceed'
  5. Enter the OTP sent to your mobile number and click on 'submit' or you can click on the link sent to your email to reset your password
  6. Enter the 'New Password' details and click on 'Update'
  7. You will have an option to logout from all other sessions (which is every other device where you're still logged into Paytm): Click on 'yes' or 'no'
  8. Your password will be updated
  1. Launch Paytm app
  2. Go to 'Account' section at the bottom of the page
  3. If you are not logged in: click on 'sign in to Paytm' (If you are logged in, skip Step 3)
  4. Click on your name at the top of the page
  5. Click on change 'change password' at the bottom of the page
  6. Enter the details and click on 'Update Password'
  7. You will have an option to logout from all other sessions (which is every other device where you're still logged into Paytm): Click on 'yes' or 'no'
  8. Your password will be updated
  1. Launch Paytm app
  2. Go to 'Account' section at the bottom of the page
  3. If you are not logged in: click on 'sign in to Paytm' (If you are logged in, skip Step 3)
  4. Click on your name at the top of the page
  5. Click on 'Edit' on top right corner of the page
  6. In case of adding an email for the first time, enter an email address and click on 'save'
  7. In case of changing email address, replace the existing email address with your new email address and click on 'save'
  8. Enter the OTP sent on your registered mobile number
  9. A verification link will be sent to your new Email address; Go to your email account and click the link sent on email from Paytm for verification
  10. Your Email address is added / changed
  1. Launch Paytm app
  2. Go to 'Account' section at the bottom of the page
  3. If you are not logged in: click on 'sign in to Paytm' (If you are logged in, skip Step 3)
  4. Click on your name at the top of the page
  5. Click on 'Edit' on top right corner of the page
  6. Replace your existing mobile number with your new mobile number and click on 'save'
  7. Enter the OTP sent to your existing mobile number
  8. Enter the OTP sent to your new mobile number
  9. If you do not have access to your registered mobile number, contact us: paytm.com/care/ticket

  Yes, you can add multiple shipping or delivery addresses. However, remember that all items placed in a single order [Order ID] will and can only be delivered to one of those delivery addresses. If you want different items delivered to different address you need to place them as separate orders [Order IDs].

  1. Launch Paytm app
  2. Go to 'Account' section at the bottom of the page
  3. If you are not logged in: click on 'sign in to Paytm' (If you are logged in, skip Step 3)
  4. Click on your name at the top of the page
  5. Click on 'Delivery Address'
  6. To add a new delivery address, click on 'Add a Delivery Address'. Fill the details and click on 'Save Delivery Address'
  7. To change the default delivery address, click the icon on the right side of the address you want to keep as default. Click on 'Edit' and turn on the 'Set as Default'. Click 'Save Delivery Address'
  8. To remove the delivery address, click the icon on the right side of the address you want to remove. Click on 'Remove'
  1. Launch Paytm app
  2. Go to 'Account' section at the bottom of the page
  3. If you are not logged in: click on 'sign in to Paytm' (If you are logged in, skip Step 3)
  4. Click on your name at the top of the page
  5. Click on 'Saved Cards'
  6. To add a new card, click on 'Add Card' at the bottom of the page. To verify your card, we will add Rs 1 to your wallet from your account. Press 'Proceed' and enter the card details. Once your payment of Rs 1 is complete, your new card would be updated
  1. Launch Paytm app
  2. Go to 'Account' section at the bottom of the page
  3. If you are not logged in: click on 'sign in to Paytm' (If you are logged in, skip Step 3)
  4. Click on your name at the top of the page
  5. Click on 'Saved Cards'
  6. Click the icon on the right side of the card, select 'Delete this card'. Your card will be removed from the list of saved cards

  Yes, you can merge two accounts on Paytm. Once you do this, the account will have the combined wallet balance. Currently, we allow merging accounts only through website. For more details, please visit on computer : paytm.com/care/myaccount

  • Order related & Changes
    • Placing an order on Paytm
    • Select the item you wish to buy. For shopping on app, you can either scroll down on the Home screen, or directly go to the Mall Screen, which is the second icon in the bottom bar.
    • We recommend that you also go through the product description.
    • Check availability and shipping price for your location, by entering the pin code.
    • Check the price of the item, select size/ color/ quantity you want to buy, and click on Buy.
    • You can either continue shopping by going back or proceed to pay on Cart.
    • To complete the purchase, add the promo code [if any] on the cart screen & Select the delivery address.
    • Select mode of payment & complete the payment process as prompted.
    • This completes the transaction and the order is placed to the seller.

    Till the time the seller has not accepted your order, you can get the delivery address changed by writing to Customer Care with your order id and the new address you want the order to be delivered at. If the seller has accepted the order you've placed, we will not be able to change the delivery address of that order.

    Merchants have to acknowledge orders after you place them on Paytm. In some rare case, merchants have to cancel orders. It usually takes 12-48 hrs for merchants to confirm orders. If there is a delay, you could write to us at

    Sorry, but once an order has been placed, it cannot be changed. However you have an option to cancel your order and place a fresh order. As per seller cancellation policy mentioned on the product description page, a few items are non-cancellable.

    You can go to the specific item in the 'Your Orders' section and select the cancel option. Items that are not shipped get cancelled immediately; while for shipped items a cancellation request is sent to the courier partner. Please keep in mind that products can only be cancelled as per the cancellation policy as published by the merchant in product description.

    • There may be a few orders that Paytm sellers are unable to accept and fulfill because of which those could get cancelled.
    • Additionally, Paytm reserves the right to cancel orders that classify as 'Bulk Order' as determined by Paytm as per certain criteria. Any Paytm Promo Code used for placing the 'Bulk Order' will not be refunded as per this cancellation policy. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria, which may not be exhaustive, viz:
      1. Products ordered are not for self-consumption but for commercial resale
      2. Multiple orders placed for same product at the same address
      3. Bulk quantity of the same product ordered
      4. Invalid address given in order details
      5. Any malpractice used to place the order
    • Select 'Your Orders' from your profile page
    • Select the order for which you require the invoice
    • Click on 'Invoice' option and your invoice will get downloaded

    Please note that you will not be able to download invoices for orders placed more than 6 months old. For such cases, you may write to Customer Care and we will be happy to help you.

    Unfortunately, we are unable provide this option at this stage. In case you have had a bad experience with a particular courier, please do share with us at Customer Care.

    1. Go to 'Your Orders'
    2. Select the individual item you want to track.
    3. Click on Track to know further details of the shipment.

    Couriers typically make tracking details live post 24 hrs of dispatch. If you still can't trace your order, you may reach to us via Customer Care and we'll be happy to help you.

    Merchants are expected to ship the order within 24-72 hrs for most product categories. Incase of some products the dispatch time is higher, and would be mentioned on the product-listing page. If the expected dispatch time by the merchant exceeds for your order, you will get a communication from our end. Before dispatch, you may also cancel your order from the 'Your Orders' page.

    • Log in to your account and go to 'Your Orders' tab
    • Select the relevant order and the estimated delivery date will be available there.

    In rare cases, there is a delay beyond delivery dates and our teams are following up in the backend to ensure that your product gets delivered to you.

    Unfortunately, we are not able to take requests for specific delivery dates. However, your order should be delivered to you within the expected delivery days mentioned in the product description. When your product is out for delivery, the courier partners will typically share the contact details of the delivery personnel and you could sync up on the time of delivery.

    • Please check if another person at your address such as a family member, or security guards could have taken the delivery on your behalf
    • Please check whether your delivery address is mentioned correctly
    • Please check the tracking information of the items

    If the issue is still unresolved, contact us at Customer Care and we'll be happy to help you.

    We are sorry about that and will arrange for a return. You just have to go to 'Your Orders' and raise a return request with the images of the damaged product, outer and inner packing. Your return would be approved after your return request is validated.

    We are sorry for that. Please raise a return request for the product and we will process the return for it.

    • The condition of the item looks like it has been evidently used, when the description clearly said it was 'new'.
    • The item is missing parts or components (e.g., mobile phone was supposed to include headphones, but you didn't receive it.)
    • The item is a different version or edition than the item displayed in the listing.
    • The item was described as authentic & original but isn't.
    • The item is missing major parts or features, and this was not disclosed in the listing.
    In this case, you may raise a return request from 'Your Orders' section.

    Sellers set the selling price on Paytm and they may offer different quantum of discounts. This leads to different prices for the same product.

    Other charges might be levied as applicable in case made mandatory by authorities. However, in the case that other charges are levied, they will clearly be mentioned on the cart as well as line items in the invoice.

    We are sorry for that. If you forgot to apply the promocode for your order, then you won't be able to avail the benefit.

    Please check the terms and conditions of the promo code to make sure that it is eligible on your order. If it is, please write to us at Customer Care with your issue. Please share the screenshot of the error that you are getting at the time of applying the promo code, with the name and the link of the product. We will get it checked and get back to you with the resolution.

    Cashback will be credited into your Paytm Wallet within 24 hrs of your item being shipped (for prepaid orders only). In case of EMI, Cashback gets credited once the return period gets over. However, if the product has no return policy and you have opted for EMI, the cashback gets credited post 7 days from the delivery of the product.

    Cash back can be delayed because of the monthly limit of Rs.10000 of the paytm wallet. In such cases, Cash back amount will be added to the wallet automatically on the very first day of the next month. Else, you can upgrade the wallet. We would recommend that you get your KYC done, so that you don't face any issue because of wallet limits. KYC accounts can hold up to 1 lac rupees. To upgrade your wallet, please go to https://paytm.com/blog/KYC

    • Go to 'Your Orders' tab through your profile.
    • Select the specific order you want to return and click on "Return" to raise a return request. Incase you are unable to raise the return request, please contact us at Customer Care.
    • Based on the seller's return policy, the seller will accept the return request.
    • We will schedule a pick-up from your residence, typically within 1-4 days of request acceptance. You will be expected to keep the product packed for pick-up. We will inform you in case reverse pick up is not available for your location. In such cases, you can ship it back to the Seller and we will reimburse the shipping charges against the original courier receipt with maximum cap of INR 200.
    • The product amount will be refunded to your Paytm wallet/bank once the product is delivered back to the merchant. (Usually within 2-3 days after pick-up).
    • We have tried to make product returns hassle-free for you.
    • We hope you understand that the product can only be used for trial and cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product.
    • We try to ensure that sellers only sell brand new and 100% genuine products. In case there is an issue with the product you have received, following options could be availed:
      • Replacement
      • Exchange
      • Refund

      Reverse pickup is done in 3-4 working days after your return request gets approved, post which you will receive the confirmation email and SMS with the details of your return courier partner.

      Please check when you received the return approval message from our team. If its' less than 5 days since you got the message, we request you to wait as it may take up to 4 days post return approval, to get the product picked. Incase of further delay, please contact us at Customer Care.

      • After the Paytm network return courier has picked up the item from your doorstep, refund will be initiated within 48 hrs of pick up.
      • If you had self-shipped the product, refund will be initiated as soon as the product reaches back to the merchant.
      • In case you made the payment via wallet, you will get the refund within a day.
      • In case the payment was made by card/netbanking, it may take upto 10 working days for the refund to reflect in your bank account as the timeline varies from bank to bank.
      • In case, amount is still not reflecting after 10 days, we request you to email a copy of your bank/credit card statement in PDF format from the date of this particular transaction to till date. Please ensure that your file is not password protected.
      • Also, please note that refund will be credited after deduction of cash back amount that has already been credited to you in your wallet/bank.

      If you have an issue with your refund processing, please contact us with the details along with your bank statement at Customer Care.

      All Refunds are credited to your Paytm Wallet. You can trigger a request to transfer the money from your Paytm Wallet back to the source by just clicking "Refund" button in wallet summary. Direct bank account refund is applicable subject to wallet limit. It will take up to 10 days for the money to show in your bank account, depending on your bank's policy. If it does not reflect post this time period, we request you to please contact us at Customer Care.

      Please note that the refund is processed after deducting the cash back which is already credited to your wallet. In case there is still an issue, please reach out to us through Customer Care.

      • Bank Name
      • Account Holder Name
      • Bank Account Number
      • Branch Address
      • IFSC Code
      • Paytm Wallet
      • Debit Card
      • Credit Card
      • ATM card
      • Net Banking
      • IMPS
      • EMI-On selected products
      • Cash on Delivery- On selected products

      Please note that Credit Card option is not available if you are applying a Promo Code to an order.

      As you have the option to make an online payment for your purchases done on paytm.com, you can also opt for the Cash on Delivery (COD) payment method. COD payment method allows you to pay in cash to the courier personnel at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online. Applying a promo code with this payment method is not available.

      We use the highest levels of transaction security currently available on the Internet. Payments done through Paytm are PCI-DSS certified and uses 256-bit encryption technology to protect your card information for secured payment process with the banks. As per RBI guidelines, banks also use the 3D secure password service for online transactions, providing an additional layer of security.

      1. Go to Paytm.com
      2. Click on your Profile name from top right side the drop down and select 'Your Wallet'.
      3. Select 'Request Wallet Upgrade'.
      4. Select a preferable mode for KYC, your address & download the KYC form.
      5. You can either visit our centers as per your base location or request for a pickup.
      6. Once you have made these selections, click on 'Submit'.
      7. Your request is now raised. Our representative will contact you to confirm an appointment to collect the documents.

      In case you are unable to process your request through above steps, please follow:

      • Log on to your Paytm account and go to https://paytm.com/blog/KYC
      • Click on point number 1 on that page; follow the link (Click Here Option)

      Our Customer Care is there 24X7 to help you. Through web, you can easily reach to us by going to the Customer Care section and raising your query. On App, you can easily reach to us by clicking to 'Contact Us' against any order. Alternatively, you can directly click on the 'Contact Us' icon on 'Your Profile'. In case you wish to talk to us on priority, you can reach to us at 0120-3062244 for your shopping orders.

      The All New Paytm Cash Wallet

      Introducing Paytm Wallet, a secure digital wallet that lets you manage your money; recharge, pay bills, shop on Paytm, send money to friends & pay for various brands & services like Uber, MakeMyTrip, BookMyShow and many more.

      • Recharges, Bill payments, Bus tickets, Shopping from hundreds of categories on Paytm
      • Send & receive money to & from friends
      • Avail of services at partner destinations like Uber, Makemytrip, Bookmyshow, Fab Furnish, HomeShop18, Zovi, Healthkart, and many more.
      • You can make your recharges/ bill payments on the go, via our toll free number [1800-1800-1234] or via SMS [09880001234]
      • Paytm Wallet is RBI approved.
      • It's safe & easy to use.
      • You can use it on-the-go using web or mobile.
      • You can use it any time and at many places to pay for your purchases.
      • You can save money with many exciting cash back offers.
      • You can add money using netbanking, credit card or debit card. You can even save your card info.
      • We provide 24*7 support: Email us at paytm.com/care to help you or ping us @Paytmcare on Twitter.

      Paytm Wallet is just like ready to use cash. All you have to do is register & start using it. Simply add some money to the wallet and get going.

      • Click on the 'Cart' icon on the top right and click on 'Paytm Wallet'.
      • Click on 'Add to Paytm Wallet', enter your payment details.
      • Paytm Wallet gets added to your account!
      • Checking which account you're logged in with.
      • Check if there has been any recent transaction using Paytm Cash-either via SMS, toll free or even over any of our Apps and Paytm website.

      If you have verified that you haven't already used your Paytm Cash then for a query please get in touch at paytm.com/care.

      • Recharge unsuccessful - There are rare occasions when your recharge on Paytm may not go through and money gets debited from your bank account/credit card. In this case the money will automatically be stored in your Paytm Cash.
      • Order cancellation - Also when you cancel an order on Paytm and the seller refunds the money, it will show up in your Paytm Cash account.
      • Cashbacks - Any kind of cashback offered by Paytm or a merchant will show up in you Paytm Wallet.
      • Refunds from other sites - When you use Paytm Cash to shop on any website other than Paytm and get a refund that money shows up in your Paytm Cash account.

      So simple! Go in the Paytm App to 'Wallet', click on 'Send Money' and type in your friend's mobile number to transfer money (as shown in the screenshot). Please note: your friend needs to have a verified Paytm account to receive the money.

      We understand your concern, and won't let anyone misuse your Paytm account. Please write to us at paytm.com/care and we will block your account. If you want to get it unblocked, write again to paytm.com/care from your Paytm registered email & we will unblock it.

      This could be due to a variety of reasons. It could be that our system has detected a fraudulent transaction happening from your account. If our system detects multiple accounts being operated from a single IP address, it blocks the accounts. To unblock your account, please write to us at paytm.com/care from your Paytm registered email ID with your bank statement that clearly shows transactions made on Paytm, and we will unblock your account.

      Paytm does not charge any money that is added to in the wallet via credit card/debit card, netbanking, IMPS, ATM. It also does not charge the customer for Adding money to the wallet, making a purchase at the merchant's site or for Wallet to Wallet transfer.

      You can contact us at paytm.com/care and provide your email id and mobile number. Your account will be blocked and balance amount will be refunded back to you.

      • Go to your profile under your name on Paytm
      • Choose "Upgrade your account"
      • Choose address where we can send someone to verify and pick your documents.
      • Keep photocopies of your Govt. Photo ID, Address proof & a recent photograph ready.
      • Your account will be upgraded within 20 days.
      • Visit paytm.com/care
      • Select Payments/Paytm Wallet
      • Select "Regarding - Something else/Others"
      • In the details field write - Claim old Paytm cash balance for Mobile#<>.

      We will get back to you with the resolution.

      You can add money to your Paytm Wallet by clicking on Add button in App. All you need to enter is amount and payment details and after a successful transaction money will be added to your Paytm Wallet instantly.

      Click on the Passbook icon and you can see your current balance and all your wallet transactions.

      You can request to upgrade your Wallet simply by clicking on here. Once your Wallet gets KYC approved, your Wallet limit will increase to Rs.1,00,000

      Yes, your money is safe with us. We have over a 100 million customers using Paytm Wallets right now. If you feel that your money is unsafe, you can always transfer it to your bank anytime.

      Paytm code is the new feature introduced in Paytm Wallet to make your transactions safer and easier. You can use Paytm code to request and send money to friends. You can also use Paytm code to purchase products from local shops integrated with Paytm.

      We will notify your friend by a SMS where he will be asked to register. If he/she does not respond to this SMS and request we will refund to your Wallet back within 3 days.

      You can pay via debit card, credit card, net banking, ATM card and IMPS.

      IMPS a.k.a. Immediate Payment Service that enables you to make payments through your bank account via mobile.

      Yes you can! In fact using Paytm Cash to pay for any kind of transactions on Paytm can speed up your checkout process. Besides there is little or no room for error while paying with your Paytm Cash and is extremely secure too.

      Paytm is PCI DSS 2.0 certified and uses Verisign certified 128-bit encryption technology. Millions of users transact on Paytm's secure payment platform every month. You can be rest assured that your online transactions at Paytm are completely safe and your information is secure.

      Shipping & Delivery
      • Free
      • Chargeable based on location and total amount of order
      • A calendar holiday for one may not be the same for the other.
      • Sometimes the courier company may run into unexpected problems like weather conditions, etc.
      • The Seller offering the product
      • The destination to which you want the order shipped to and location of the Seller.

      There are NO hidden charges are when you make a purchase on Paytm Marketplace. The prices listed on the website are final and all-inclusive. The price you see on the product page is exactly what you would pay, including the shipping charges [if any].

      • Legal restrictions, if any, in shipping particular products to your location
      • The availability of reliable courier partners in your location
      • At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.
      • Check your delivery address is mentioned correctly
      • Check the tracking information for the items
      • 3. Check the order status with the courier company

      You can always reach out to us at paytm.com/care, or Facebook, Twitter or Google Plus and we would be happy to help you. Also, we assure that the money for your placed order will be safe with us till you receive the order.

      As of now, Paytm Marketplace doesn't deliver items internationally. You can make your purchases on our site from anywhere in the world with a credit/debit card issued in India, but please ensure the delivery address is in India.

      No you do not. Returns are simple and effortless with Paytm Marketplace. Simply cancel the order for the item/ items on the app or the website. You could even write to us and request a cancellation. Arrangements will be made for the items to be picked up from the address it was delivered to. You will be notified via an SMS or email.

      • The condition of the item looks like it has been evidently used, when the description clearly said it was ‘new’.
      • The item is missing parts or components (e.g., mobile phone was supposed to include headphones, but you didn't receive it.)
      • The item is a different version or edition than the item displayed in the listing.
      • The item was described as authentic & original but isn't.
      • The item is missing major parts or features, and this was not disclosed in the listing.
      • The item was damaged during the shipment process.

      In this case please get in touch at paytm.com/care and we will happily resolve this issue..

      Feedback & Contact Yes. You can reach out to us at 0120-3062244. Kindly call us from your registered mobile number.

      Yes. We are reachable and happy to help you anytime at 0120-3062244. Kindly call us from your registered mobile number.

      Please get in touch at paytm.com/care for any questions about Paytm.

      Your feedback/query is very important to us. We assure you that you will hear from us in less than four hours once you submit your query on paytm.com/care. We are committed and try best to resolve and give you a solution immediately for your queries.

      We are always open and looking forward for your feedback. Your feedback is valuable and we’d love to hear from you. Please reach out to us at paytm.com/care or Facebook, Twitter or Google Plus. We look forward to hearing from you.

      We love to hear from you so please do not hesitate to write to us at paytm.com/care. Your feedback and ideas help us grow and gives us a chance to offer you more.

      Bus Tickets
      • Unable to book ticket
        • How can I check Routes/Operator information?
        1. To get information on Route/Operator, Click 'Bus Tickets' on Paytm home page.
        2. Select origin, destination & date of journey.
        3. And Click on 'Search Buses' to see all available buses and operators.

        Please share a screenshot of the issue that you are facing at Customer Care. Our team will check and get back to you on this.

        To know details about your boarding point, please contact the Operator. Operator details are mentioned in the ticket. In case you face a problem, you can get in touch with Customer Care

        To check the cancellation policy go to 'Your Orders' page on Paytm.com and select the order to see relevant cancellation policy. If you're booking a new ticket, the cancellation policy is available under seat selection page while booking the ticket and is also mentioned on the ticket emailed to you upon successful booking.

        Please take a screen shot of the error message & share with us at Customer Care, we will get it sorte.

        • Please check your order history to verify the applied promo code (whether it was applied or not).
        • If you have applied the promo code, your cash back will be credited within 24 hours of the successful transaction.
        • You can check the "Passbook" of your wallet o confirm if cash back has been credited
        • If you still need help, you can write to us at Customer Care.

        Please check the T&C of the promo code for its validity. In case it is a valid promo code, please share the screen shot of the error message to Customer Care and we will get this sorted for you.

        Please share the screen shot of the error message to Customer Care and we will get this sorted for you.

        We are sorry about that. Please write to Customer Care & we will get this sorted for you.
        • All refund to Paytm wallet are processed within 24 hours
        • Net-banking and card refunds are credited to your bank account, but can take 7 working days to start reflecting.
        • If the amount is not credited in your account within this time frame, then we request you to please check with your bank or write to Customer Care

        That's easy! Log on to your Paytm account. Go to the order history, select the order and click on 'Refund to Bank'.

        Cancellation Policy differs from operator to operator. Please write to us at Customer Care, and we'll sort this out for you.

        You may have exceeded the transaction limit of your account. For more details, write to our Customer Care.

        • If the limit has not been exceeded, please try again after some time.
        • If the issue still persists, then please write to Customer Care.
        1. Go to Paytm.com
        2. Click on your Profile name from top right side the drop down and select 'Your Wallet'.
        3. Select 'Request Wallet Upgrade'.
        4. Select a preferable mode for KYC, your address & download the KYC form.
        5. You can either visit our centers as per your base location or request for a pickup.
        6. Once you have made these selections, click on 'Submit'.
        7. Your request is now raised. Our representative will contact you to confirm an appointment to collect the documents.

        In case you are unable to process your request through above steps, please follow:

        1. Log on to your Paytm account and go to https://paytm.com/blog/KYC
        2. Click on point number 1 on that page follow the link (Click Here Option)

        Please contact the operator about this using the details mentioned on the ticket. In case you are not satisfied, you can contact our Customer Care.

        If you are not allowed to board the bus, please contact the operator using the details mentioned on the ticket. You can also write to Customer Care.

        We are sorry about that. Please write to Customer Care & we will get this sorted for you.

        Please contact Customer Care & we will process your refund, once confirmed by the bus operator. Please share the ticket no. and cancellation message you received.

        1. For ticket cancellation, log on to Paytm account.
        2. You can cancel the booked tickets from your Order Section against the order id.
        3. Please note terms and conditions before cancelling your ticket, as refund will be processed as per cancellation policy.

        Cancellation a few seats from a booked ticket depends upon operator's cancellation policy and usually partial cancellations are not allowed. You may have to cancel all the tickets and book it again as required. You can refer to the cancellation policy available on the ticket emailed to you.

        Once you book a ticket on Paytm, the ticket confirmation is sent to your registered mobile number & registered e-mail. If you haven't received it within 15 minutes, please write to our Customer Care.

        Your experience is very important for us, and we regularly share feedback to improve services. However, Paytm is only a platform that helps you book bus tickets online, and it does not operate any bus services of its own. We have tied up with several bus operators & service providers to offer you a smooth and joyous ride, but since these are large, people driven operations, exceptions can occur. We recommend you use operators where your past experience has been good. You can also drop us a note at Customer Care and we will share feedback with the operator.

        Please verify the destination with the booked ticket. In case you were dropped before reaching your destination, please contact Customer Care.

        We are sorry about that. Please contact Customer Care and we will investigate this with the operator.

        Your experience is very important for us, and we regularly share feedback to improve services. However, Paytm is only a platform that helps you book bus tickets online, and it does not operate any bus services of its own. We have tied up with several bus operators & service providers to offer you a smooth and joyous ride, but since these are large, people driven operations, exceptions can occur. We recommend you use operators where your past experience has been good. You can also drop us a note at Customer Care and we will share feedback with the operator.

        We take journey inconvenience strictly with Operators and even delist repeat defaulters to ensure smooth and joyous journey for you. Please send us the details at Customer Care and we will look into it.

        Our Customer Care is there 24X7 to help you. Through web, you can easily reach out to us by going to the Customer Care section on the top right of home page and raising your query. On App, you can easily reach out to us by clicking on 'Contact Us', which is present in the 'Profile' section of the app. In case you wish to talk to us on priority, you can reach to us at 9555123123

        • Merchant Related
          • I have a query related to Deals sold by "Little".
          1. Phone number - +918046490000
          2. Email - hello@checklittle.com.

          Please recheck the validity and terms & conditions of the coupon/deal. If it complies and the merchant has declined to provide services, please contact Customer Care and file your complaint. We will get this sorted for you.

          • All bank refunds are credited back to your bank account within 3-10 working days.
          • If your wallet has a limit of INR 10,000 and you have reached the limit, you will receive the refund next month.
          • If the amount is not credited in your account within this time frame then we request you to please check with your bank.
          • If bank is unable to share your refund status then please contact Customer Care
          • Take a prior appointment with the merchant and share your coupon code to reserve your appointment.
          • When you visit the merchant's store/outlet, take the printout of the coupon or show the coupon on your phone by clicking on 'Redeem' in front of the merchant.
          • Enjoy your purchase.

          Please check the Terms & Conditions of the respective Promo Code. If the terms & conditions are satisfied, please share the screen shot of the error message to Customer Care.

          Please check the validity of the promo code. If the promo code is valid but you have still received an expiry message, please share the screen shot of the error message to Customer Care.

          After any successful transaction, the cash back takes 24 hours to be credited to your Paytm Wallet. If it's been longer than that, you can contact Customer Care. If your wallet has a limit of INR 10,000 and you have reached your limit, you will receive cashback in the next month.

          In case of a transaction failure, your promo code will get activated again after 45 mins. Please try again then. If it still doesn't work, you can contact Customer Care.

          In an event where you receive a promo code which is already expired, please send us a screenshot of the TnC's to Customer Care.

          Some deals don't require a promo code. Please check the 'How to Redeem' section of the deal for details. If it asks to enter a promo code and you have not received it, you can contact Customer Care.

          Unless specified, all the offers are inclusive of taxes and other service charges.

          Please check the Terms & Conditions of your deal. If it is a refundable deal, you will be able to cancel it and request for a refund.

          Unless specified in the deal, you can either take a printout of your coupon or show the coupon on your phone by clicking on 'Redeem' in front of the merchant.

          Validity date/timeframe is mentioned on the deal - once the deal has expired, you cannot avail the offer.

          • Web - Click on your registered name and then click on 'Your Orders' to find your purchased coupons.
          • App - Click on 'Profile' and go to 'Your Orders' section to find your purchased coupons. If you need further assistance please contact Customer Care.

          Our Customer Care is there 24X7 to help you. Through web, you can easily reach out to us by going to the Customer Care section on the top right of home page and raising your query. On App, you can easily reach out to us by clicking on 'Contact Us', which is present in the 'Profile' section of the app.

          • How to pay fees using Paytm
            • How can I pay fee through Paytm.com?
            • Go to paytm.com and on the home screen, select 'Education'
            • Under the 'Fee Payment' option tap 'Institute'
            • Select the institute you want to pay for
            • Enter your enrollment number and click 'Proceed'
            • Confirm the fee details and proceed
            • Enter your login details to proceed/ Sign-up
            • Pick your payment option. 'Pay Now' with your Paytm Wallet or Debit Card/ Credit card/ Net Banking
            • You'll receive a payment confirmation from Paytm on your registered mobile number and email id
            No. It is absolutely free! Paytm doesn't charge you for paying any amount of fees. Yes, you need to have a verified Paytm account for paying fee through Paytm.

            We apologize for any inconvenience caused. When the school/institute does not provide the student information, our system displays this error. Please reach out to us at education@paytm.com with your name, enrollment number and name of the school/institute, and we will get it sorted.

            Yes you can. Please fill in their respective enrollment/ admission number while paying the fee. In case of new registrations, fill in the name and email address of each student.

            You'll find the list of schools & institutes that are accepting Paytm's fee collection service at www.paytm.com/education. Simply click on the 'Institute' field and scroll down for all the options available.

            Paytm accepts all debit cards, credit cards and netbanking options for payment of all types of fees to the educational institution. Along with these options, Paytm also offers its Paytm Wallet through which the fee can be paid. Paytm accepts VISA, Mastercard, Maestro and Rupay.

            Cashback is 'Paytm Wallet loyalty cashback' given by 'Pay with Paytm' payment platform. It is time sensitive and is offered as a part of marketing activity. Paytm reserves the right to end any or all offers at its discretion without any prior notice.

            Cashback amount will be credited into user Paytm Wallet within 24 hours after the successful transaction.

            You can use Paytm cash to recharge your prepaid mobile number, DTH or Data card or pay your mobile, landline, electricity & gas bills. You can also use it for shopping on Paytm!

            Your invoice will be generated automatically in your Paytm order summary. In case you haven't received it, please reach out to us at our Customer Care

            The educational institute's database may take up to 2 working days to be updated after a successful transaction. In case it's not reflecting after 2 working days, please contact our Customer Care with all your order details.

            Yes, if your institute allows you to make partial payments for fees, then you can make these via Paytm.

            No, there isn't a maximum payment limit for fee payments.
            • You can pay your fee by using your credit/ debit card or net banking. Preferred mode of payment is net banking. If you're paying using your debit card, please check your daily spending limit as many PSU banks have Rs 20,000 as daily spending limitability
            • If you're a KYC verified user, you can pay your fee using Paytm Wallet upto Rs 1 lac. Non KYC verified users can increase their Wallet transaction limit by a simple KYC verification process. For the process for KYC upgrade, please visit the https://paytm.com/paytmwallet on Paytm.com and click on 'Request Wallet Upgrade'

            Net Banking: For large transactions amount, net banking is the most preferred mode of payment Debit Card/Credit Card: Kindly check with your bank with respect to your transaction limit and get the same upgraded, if required Paytm Wallet: Ensure you wallet is upgraded (i.e. wallet limit is upgraded to Rs.1 lakh)

            • Make sure, transaction is done where internet connectivity is high
            • Kindly ensure your account has adequate balance before you begin to make any transaction
            • Kindly enter correct OTP (One Time Password) and in stipulated time period
            • Ensure that your working phone numbers are linked to the accounts as OTP would be sent to the registered mobile number
            • Now add cash to your Paytm wallet at any ICICI bank branches
            • Visit any ICICI bank branch near your vicinity
            • Fill in your details in Pay-In-Slip
            • Mention I-Sure Pay on top of the Pay-In-Slip , fill in your Paytm registered mobile number in the space provided for the account number and account name as PAYTM
            • You can add money to your Paytm Wallet at ICICI Bank Branches instead of using your credit card, debit card or net banking
            • Visit nearest ICICI Bank Branch.
            • Ask for the cash top up in Paytm wallet
            • Fill in the required details
            • Cash gets added to your Paytm Wallet.
            • Your Paytm wallet must be registered with the same mobile number as provided in the cash deposit slip
            • If you have a Paytm wallet basic account then you can store maximum Rs. 10,000/- & if you have a Paytm wallet prime account then you can store a maximum amount of Rs. 1,00,000/-
            • Paytm would not charge any additional fee from the user
            • You can deposit a minimum amount of Rs.1000 at bank's cash counter to load money in your wallet
            • Visit any Axis/Yes Bank Branch near your vicinity
            • Fill in your details in Pay-In-Slip
            • Mention Easy Pay on top of the Pay-In-Slip , fill in your Paytm's account registered mobile number in the space provided for account number and account name as PAYTM
            • all registered Paytm customers can top up their wallet by cash at the Bank Branches.
            • It is done through normal NEFT/RTGS transaction
            • Access your net banking account, select 'Bank transfer' and use your Paytm Wallet as the 'payee'
            • For this, you need to submit a virtual account number (PAYTM + User Mobile Number) and IFSC code with amount and your Paytm wallet account would be credited instantly
            • Your Paytm wallet must be registered with the same mobile number as provided in the cash deposit slip
            • If you have a basic Paytm wallet account then you can store up to Rs. 10,000/- & if you have a Paytm wallet account then you can store max Rs. 1,00,000/-
            • Paytm would not charge any additional fee from the user
            • You can deposit a minimum amount of Rs. 2000 at bank's cash counter to load money in your wallet
            • Paytm does not charge any additional fee from the user
            • You can transfer a minimum amount of Rs.100 and a maximum amount of Rs.10,000 through NEFT to load money in your wallet.
            • Amount will be credited in your Paytm Wallet within the next 1 hour - 24 hours!

            Our Customer Care is there 24X7 to help you. Through web, you can easily reach out to us by going to the Customer Care section on the top right of home page and raising your query. On App, you can easily reach out to us by clicking on 'Contact Us', which is present in the 'Profile' section of the app.

            • Pre booking
              • Can I book a seat for an infant?

              As a child under 2 years of age does not legally require a seat to fly, it's really up to you to decide whether the infant should have a seat or no. Which is the reason why the cost of a ticket for an infant is different from the cost of a ticket for a child who is more than 2 years old (children over the age of 2, however, must have their own seat). To book a seat for an infant, please select child at the time of search and the cost will be provided.

              Economy and business class.

              A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travelers you will have to re-complete the booking process for the additional travelers.

              You will receive an email from us within a few minutes, to the email ID you have provided during the time of booking.

              Yes, just enter the details of the traveller you want to book for when you're asked to enter traveller-details at the time of booking.

              We'll send you an email (to the email ID you have provided at the time of booking) to confirm your flight booking. Alternatively you could also download ticket by going to Profile->Your Orders and looking up the order on Paytm apps/website.

              No, confirmation of flight reservations is no longer required. Your ticket is a sufficient confirmation of your booking. However you are advised to check-in on the airline website or at the airline check-in counter at the airport(s).

              We'll send your e-ticket details to the email ID you have provided at the time of booking. Also you could download ticket by going to Profile->Your Orders and looking up the order on Paytm apps/website.

              You need to show your ticket confirmation email at the check-in counter at the airport or do web check-in on the airline website. The airline representative will issue your boarding pass at that time or you could take a print-out of boarding pass if you are doing web check-in.

              Yes, you should carry the ticket confirmation e-mail with you. Some airports do not allow entry past security without a printout of your ticket, so be sure to carry one with you.

              It is mandatory to carry the photo ID such as PAN card/drivers license/passport for domestic travel and Passport in the case of international travel.

              • Remember to find out checked-in and hand baggage allowances.
              • Don't pack valuables in your checked-in baggage.
              • Carry medication, money and important documents in your hand baggage.
              • Most airport security regulations permit limited quantities of liquids, gels or pastes that must be carried in containers not exceeding 100ml. This includes medicines, shampoo, creams, hair gel, hair spray, suntan lotions, toothpaste, liquid or aerosol deodorants, perfumes, cosmetics, water and other drinks, soups and syrups etc. The containers must be carried in a separate clear plastic, zip-top or re-sealable bag. Some countries do not permit any liquids in your hand luggage.

              To find out the baggage allowance of the airline you're flying or more information about baggage, you are advised to visit the airline website.

              We can make the changes only on the day of booking by contacting the airlines. You are advised to contact Paytm customer care in this regard.

              • Go to Profile->Your orders on the Paytm apps.
              • Find the flight booking order in the the order history.
              • Click on the Download Ticket/Invoice option to download the flight booking confirmation voucher.
              • Take a print out of this voucher.

              Some airlines provide free meals whereas some airlines charge for meal. You need to contact the airline for this information.

              Currently we don't do pre-seating. Some airlines will confirm your seat assignments - their rules for doing so vary - so call your airline directly to check whether you get to choose your seat. Alternatively you could choose seats of your choice (subject to the airline and fare policy) at the time of online check-in or check-in at the airline counter in the airport.

              You can view the status of your payment and booking on My Orders page of the Profile section. In some cases, payment may be successful whereas the booking might have failed. You are advised to check both payment and booking status.

              No. For one transaction only one card can be used for online booking.

              Currently we do not offer this service online. The full payment has to be made at the time of booking.

              No, you cannot make a booking for a child travelling alone. There has to be at least 1 adult in the booking.

              • Go to 'Your Orders' in your account.
              • Find the flight booking order to view the order history.
              • Click on the 'Cancel' button on the item corresponding to the traveller/sector you wish to cancel.
              • Your will be asked whether to proceed or not.
              • Once you click on Yes, the cancellation request will be initiated and you will receive an email information.
              • Post cancellation with the airline and partner, you will receive an email notification confirming the cancellation and the cancellation charges and refund would be processed to your wallet/source (if any).

              The cancellation charges will vary and depend on the airline and the time of cancellation. There will be an airline cancellation charges and partner charges. You are advised to check with the airline and Paytm for more information. Additionally, the Paytm convenience fee is non-refundable during customer initiated cancellations.

              You can cancel your flight no later than 4 hours before the time of departure. If you need to cancel your reservation within 4 hours of the departure you need to contact the airline directly for cancellation and only then contact Paytm for cancelling your reservation in the Paytm system. Once we confirm with the airline that your booking has been cancellation, we will cancel on Paytm and process your refund (if any).

              Currently we do not have amendment option. You can either contact the airlines, or cancel the booking and make a fresh reservation.

              Please check the Terms & Conditions of Promo Code. The code could either be expired or not valid on this transaction If you are not satisfied, please share the screen shot of the error message to Customer Care, and we will get this sorted for you.

              After any successful transaction, the cash back takes 24 hrs to be credited to your Paytm Wallet. If it's been more than that, you can contact Customer Care

              Please check the validity of the applied Promo Code. If the Promo Code is valid but you still receive the expiry message, kindly share the screen shot of the error message to Customer Care.

              • Log on to your Paytm account and go to https://paytm.com/blog/KYC.
              • Click on point number 1 (Click Here Option) on that page and follow the link.

              Once you click on submit button, Your request is raised and our agent will call you back to confirm the appointment to collect the documents.

              Oops. If the ticket fails and amount is deducted, don't worry. Paytm refunds the entire amount of failed ticket back to your Paytm Wallet within 48 hrs. If you've paid via Card/Netbanking, it can take upto 10 days to reflect this amount in your account.

              All bank refunds are credited back to your bank account within 3-10 working days. If the amount is not credited in your account within this time frame then we request you to please check with your bank. If bank is unable to share your refund status then please contact Customer Care along with your latest bank statement from the date of transaction.

              You can initiate refunds to the bank from the Order Section. Login to the Paytm account, select your order and click on refund to bank. Please note that this feature is only available if you have not used paytm wallet to pay for the respective flight ticket /transaction.

              It is possible that you have exceeded the transaction limit on your account. Please write to Customer Care for details.

              • Please check your wallet transaction limit as you might have crossed the monthly limit of INR 10000.
              • If not, then we request you to try again after some time.
              • If you are accessing it on Windows App then please upgrade it.
              • If you've already followed above steps and the issue still persists, then please write to Customer Care

              Our Customer Care is there 24X7 to help you. Through web, you can easily reach out to us by going to the Customer Care section on the top right of home page and raising your query. On App, you can easily reach out to us by clicking on 'Contact Us', which is present in the 'Profile' section of the app. In case you wish to talk to us on priority, you can reach to us at 08049991666.

              • Pre-Booking
                • How to book a hotel?
                • Enter destination you want to search for. You can search for a city or hotel name.
                • Select your check in and check-out dates.
                • Select the number of rooms and guests.
                • Once you click on Search Hotels, a list of available hotels would show up.
                • Choose the hotel, room of your choice and click on the amount to proceed.
                • Review your booking details, enter the primary guest details and click on 'Proceed to Pay'.
                • Select your mode of payment and click on 'Proceed to Pay'.
                • Enter your card/ banking details and click on 'Pay Now' and you're done.
                • The status of the hotel booking is displayed once the payment is done.
                • Enjoy the trip!

                We collect hotel information from our partners. Even though we try to make sure that you are seeing the correct information, there could be issues with the data. Please write to our Customer Care that we can resolve any such issues at the earliest.

                We try to make sure that our customers don't face any issues while booking a hotel. If you face any issues while applying promo code or placing an order, please write to us at error@paytm.com, so that we can resolve any such issues at the earliest.

                Your booking confirmation will be mailed to you instantly once the booking has been placed. If you haven't received the confirmation, please write to our Customer Care, so that we can resolve any such issues at the earliest.

                In case of amount deducted from account, payment being shown as failure or booking confirmation failure, we are refund the amount to your wallet if below the wallet limit. You can transfer this amount to your bank account without any charges, if it's paid through bank/card. If refund amount is above the wallet limit, then it would be processed to your bank account or card through which you paid. If it's paid through wallet, then it would be refunded in the next month cycle.

                The email sent to you after the booking confirmation is your Booking voucher. This contains all the details of the booking like hotel name, address, amount paid, cancellation policy etc.

                • Go to 'Your orders' in your account.
                • Find the hotel booking order to view the order history.
                • Click on the Download Invoice' option to download the invoice PDF.

                You will receive the cashback within 24 Hrs of booking. If cashback amount is above the wallet limit, then it would be processed in the next month cycle.

                • Go to 'Your orders' in your account.
                • Find the hotel booking order to view the order history.
                • Click on the 'Cancel booking' option to cancel your confirmed hotel booking.
                • Your will be notified of the cancellation charges and asked whether to proceed or not.
                • Once you click on Yes, the cancellation will be initiated and the status of the cancellation will be shown in the order history.

                Cancellation charges are decided by the hotel. It depends on a lot of factors like hotel, room inclusions and is specific to your booking. Paytm has no role in deciding these charges. Once the booking is cancelled, the charges for cancellation would be calculated according to the policy mentioned during the booking depending on cancellation time and date of check in. Cancellation charges are calculated on the actual amount of booking. If any discount coupons/ promo codes were used while booking, the discounted amount would be taken into account while calculating the final refund amount. For e.g., Actual booking amount: Rs. 1000
                Booking fare after Promo Code of 50% off applied: Rs. 500
                [Booking cancelled within stipulated timeframe and you are suppose to get 50% of the total amount refunded. Cancellation charges will be calculated on actual ticket amount: Rs. 1000]
                10% of Rs. 1750: Rs. 175
                Cancellation charges to be deducted from amount paid: Rs. 875 – Rs. 175
                Expected refund amount: Rs. 700 For further questions or clarifications, you can contact our Customer Care

                Once your booking has been confirmed, it's upto the hotel to allow changes like hotel, check in date, check out date and number of guests. Please write to us or contact the hotel directly in order to modify your booking.

                Hotel address is mentioned on the booking voucher. You can use google maps to find the location too. In case, you are not able to locate the hotel doesn't accept the booking, you can contact our Customer Care.

                We are sorry to hear that, your experience is very important for us. In case, the hotel doesn't accept the booking, you can contact our Customer Care.

                We are sorry to hear that. Your experience is very important for us, and we regularly share feedback with our service partners. Paytm is only an online hotel booking agent. In order to provide a comprehensive choice of hotels and prices to customers, we have tied up with many travel agents and service providers. Paytm is not directly responsible for quality of service provided by hotel. But, if you face any issues with the service provided by the hotel, you can share the feedback at with Customer Care.

                We are sorry to hear that. Your experience is very important for us. The payment is already paid to hotel by Paytm or our partner. If you face any issues while checking-out, please contact Customer Care, and we will get this sorted.

                Our Customer Care is there 24X7 to help you. Through web, you can easily reach out to us by going to the Customer Care section on the top right of home page and raising your query. On App, you can easily reach out to us by clicking on 'Contact Us', which is present in the 'Profile' section of the app. In case you wish to talk to us on priority, you can reach to us at 08049991666.

                • Ticket Booking & Collection
                  • What are the steps to buy tickets on Paytm?
                  1. Visit the Movies Page/Tab on www.paytm.com or go to Paytm App
                  2. On selecting a specific city, you would be able to view all the current movie shows in that particular City.
                  3. Select a movie/cinema, date & time.
                  4. 'Choose Seats' as per your preference.
                  5. Apply Promo Code, if any.
                  6. Click on 'Proceed to Pay'. (You may check the Fast Forward feature to skip the Order Summary page and directly make the payment.)
                  7. Crosscheck your show details and the amount payable in the Order Summary.
                  8. Click on 'Proceed to Payment' to go ahead with your booking.
                  9. Choose the preferred Mode of Payment.
                  10. Enter your Card number and other card details.
                  11. Click on 'Pay Now'
                  12. You will receive a booking confirmation number. A confirmation email and SMS will be sent to you on the registered email id and phone number.You may also download your ticket/booking Id by visiting Your Profile > Your Orders
                  13. The credit/debit card holder or the account holder in case of a net banking transaction needs to be present during time of ticket collection. In a rare case, if you do not receive the email or SMS, please check for the booking history or contact our Customer Care team.
                  14. Have fun!
                  A convenience fee will be charged per ticket. Any government taxes (if applicable) would be extra.

                  Your booking confirmation will be sent via an email and SMS. For M-Ticket, you need to show the QR code to enter the cinema. For E-Ticket, this confirmation needs to be printed and shown at the ticket counter to get a physical ticket. In case you havent recieved a confirmation email, you may download your ticket by going to Your Profile > Your Orders

                  We recommend you take a screenshot of the QR code to enjoy a hassle free experience. Incase its an eticket, you should take a print out.

                  You should get a confirmation SMS or email, within 15 minutes of the payment. Incase you dont, or if you experience an error message or service interruption after submitting payment information, please contact us at https://paytm.com/care

                  In case the amount has been deducted, it will be refunded into your Paytm wallet within 48 hours. Also, the booking faliure maybe due to a network error at the time, therefore we request you to try again after a few minutes

                  You should get a confirmation SMS or email, within 15 minutes of the payment. In case you dont, you may also download your ticket by visiting Your Profile > Your Orders.

                  You are allowed a maximum of 10 tickets per transaction in each area category of the cinema screen. The maximum quantity of tickets available may vary from time to time.

                  The cut-off time for booking may vary from cinema to cinema as it is governed by the cinema. Most cinemas close online booking 30 mins to 1 hour before the show start time.

                  Sorry, ticket dates cannot be changed after booking is confirmed Sorry, seat number cannot be changed after booking is confirmed Sorry, show timing cannot be changed after booking is confirmed. Sorry, as per cinema policy, tickets once booked, cannot be replaced, cancelled or refunded Sorry, as per cinema policy, tickets once booked, cannot be replaced, cancelled or refunded.

                  If a movie is cancelled by the Cinema, we will communicate the same to you and issue a refund within 48 hours to your Paytm Wallet. Please wait for 48 hours, and if this doesn't happen, reach out to us on https://paytm.com/care

                  Yes, you need to register on paytm.com in order to purchase movie tickets

                  We suggest you avoid carrying laptops, iPads, helmets etc or any luggage. However, you may carry your mobile phones.

                  If you do not receive the discount or if the cash back is not credited within 48 hours of successful payment, please reach out to us on https://paytm.com/care

                  Please check the error message for the validity of the promo code, the code could be expired or not applicable on this transaction. If not, please share the screenshot of the error message with our Customer Care at https://paytm.com/care

                  The ticket does not include food and beverages. However, for a few cinemas, you can purchase food and beverage online, along with tickets.

                  Our Customer Care is there 24X7 to help you. Through web, you can easily reach out to us by going to the Customer Care section on the top right of home page and raising your query. On App, you can easily reach out to us by clicking on 'Contact Us', which is present in the 'Profile' section of the app.

                  Amusement Park
                  • Ticket Booking & Collection
                    • What are the steps to buy amusement park tickets on Paytm?
                    1. Visit the Amusements Park page on www.paytm.com
                    2. Select the amusement park, date & time of your choice.
                    3. 'Choose Package' as per your preference alongwith number of children, adults and senior citizens.
                    4. Apply Promo Code, if any.
                    5. Click on 'Proceed to Pay'. You may check the Fast Forward feature to skip the Order Summary page and directly make payment.
                    6. Crosscheck your amusement park details and the amount payable in the Order Summary.
                    7. Click on 'Proceed to Payment' to go ahead with your booking.
                    8. Choose the preferred Mode of Payment.
                    9. Enter your Card number and other card details.
                    10. Click on 'Pay Now'
                    11. You will receive a booking confirmation number. A confirmation email and SMS will be sent to you on the registered email id and phone number. You may also check your booking confirmation by visiting Your Profile > Your Orders
                    12. The credit/debit card holder or the account holder in case of a netbanking transaction needs to be present during time of ticket collection. In a rare case, if you do not receive the email or SMS, you may view your booking confirmation by visiting Your Profile > Your Orders or contact our Customer Care team.

                    Internet handling fees (depending on the ticket price) and service tax on the convenience fee would be charged per ticket. Any government taxes( if applicable) would be extra.

                    You are allowed a maximum of 10 tickets per transaction in each area category of the package. The maximum quantity of tickets available may vary from time to time. In case you want to book more than 10 tickets, you may make multiple transactions.

                    The cut-off time for booking may vary from amusement park to amusement park as it is governed by the amusement park. We would recommend that you book atleast 6 hours prior to closing time and reach atleast 5 hours prior to closing time.

                    The minimum age for booking may vary from amusement park to amusement park. Yes, you can book advance tickets subject to availability.

                    In case the amount has been deducted, it will be refunded into your Paytm wallet within 48 hours. Also, the booking faliure maybe due to a network error at the time, therefore we request you to try again after a few minutes.

                    In case a ticket is lost or misplaced, a duplicate ticket cannot be issued. However, you may view your booking confiramtion by visiting Your Profile > Your Orders. You will be allowed to enter the amusement park by showing that booking confirmation.

                    Your booking confirmation will be sent via an email and SMS. You may also check your booking confirmation by visiting Your Profile > Your Orders. This confirmation needs to be printed and shown at the ticket counter to get a physical ticket.

                    You can collect your tickets from the amusement park ticket counter.To collect your tickets from the amusement park ticket counter, it is mandatory to present the debit/credit card used by you to book tickets along with the booking confirmation (SMS/Computer printout/Order History on Paytm APP).

                    We recommend you to print the ticket to enjoy a hassle free experience.

                    You should get a confirmation SMS or email, within 15 minutes of the payment. You can also check for your booking confirmation by visiting Your Profile > Your Orders. Incase you havent recieved, or if you had experienced an error message or service interruption after submitting payment information, please contact us at https://paytm.com/care

                    Sorry, It is not possible to cancel, replace or refund a confirmed booking. Sorry, It is not possible to cancel, replace or refund a confirmed booking.

                    If a amusement park is closed due to unforeseen circumstances, we will issue a refund within 48 hours to your Paytm Wallet.

                    Please contact Customer Care if you do not receive the discount or if the cashback is not credited within 48 hours of successful payment.

                    Please check the error message for the validity of the promo code and share the screenshot of the error message with our Customer Care..

                    Yes, as an online member you can track your order history and avail exciting offers. Please check in the package description.

                    We suggest you avoid carrying laptops, Ipads, helmets etc or any luggage. However, you may carry your mobile phones.

                    Please ensure that you have registered with the correct phone number/ email id. If you are still unable to see you order, kindly contact the Customer Care.

                    Our Customer Care is there 24X7 to help you. Through web, you can easily reach out to us by going to the Customer Care section on the top right of home page and raising your query. On App, you can easily reach out to us by clicking on 'Contact Us', which is present in the 'Profile' section of the app.